Starting a Return

As soon as you have decided that you would like a refund, please contact us by email at concierge@theproperlabel.us before returning your purchase.

Inspection and Approval

Once your return is received and inspected, we will send you an email confirming that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

Refund Method

If your refund is approved, you may choose to receive your refund either as store credit or back to the original payment method.

Refund Processing Time

Please note that refunds can take up to 10 working days to appear on your account due to varying processing times between payment providers.

United States and Canada

If your order was sent to a destination within the United States or Canada, all sales taxes will be refunded.

Orders Outside the United States and Canada

Customs duties and sales taxes are non-refundable through The Proper Label. However, you may be able to recover these amounts by contacting your local customs bureau or by hiring a customs broker.

Australia

If your order was sent to Australia, you will receive a refund of duties and Goods and Services Tax (GST).

Items Not Eligible for a Refund

There are certain situations where we do not accept refunds:

• Goods with obvious signs of use;
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error;
• Any item returned more than 14 days after delivery; and
• Final Sale items.

Returns Outside This Policy

Returns that do not meet this policy will be sent back to you.

Contact Information