Frequently Asked Questions

Everything you need to know about your order, delivery, and care.

Should you require further assistance, our team remains at your disposal, please find our Customer Support here.

  • We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Additional payment options such as PayPal and Shop Pay may be available at checkout depending on your location. All transactions are securely processed.

  • Orders are processed within 1–3 business days. Delivery times vary depending on your location and selected shipping method. Once your order has been dispatched, you will receive a confirmation email with tracking details.

  • We offer standard and express shipping options. Available methods and estimated delivery times will be displayed at checkout based on your destination. International orders may be subject to customs duties or import taxes.

  • We accept returns within 14 days of delivery, provided items are unworn, unwashed, and returned in their original condition and packaging. To initiate a return, please contact our support team with your order number.

  • We stand behind the quality of our garments. If you receive a defective or damaged item, please contact us within 14 days of delivery with photographs and your order details so we may assist you promptly.

  • Orders may be modified or canceled within a short window after purchase. Please contact us immediately after placing your order. Once an order has been processed or shipped, changes may no longer be possible.

  • Domestic shipping can take up to 5 business days.

    Foreign shipping could take up to 14 business days.

    Due to global supply chain challenges, shipping times could be longer than usual.

  • All our products are subject to quality control.

    Our warranty provides a guarantee against manufacturer defects.

    The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

    It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

  • Yes, we offer full and partial refunds.

    Please enquire for more information about our Refund policy.

  • We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.

  • Once your order has been dispatched, you will receive a tracking link via email. If you have not received tracking details, please check your spam folder or contact support.

  • Yes. We ship worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

  • If you notice an error in your shipping information, please contact us immediately. While we will do our best to assist, we cannot guarantee changes once an order has been processed or shipped.

  • If your package appears delayed or lost in transit, please contact us with your order number. We will coordinate directly with the carrier to resolve the matter as efficiently as possible.

  • Each piece includes specific care instructions on the garment label and product page. To preserve structure and quality, we recommend following these instructions carefully.

  • For press, partnership, or wholesale inquiries, please contact us via our dedicated email listed under “Contact us.”