FAQ

Q: Do I have to register for an account to place an order?

No. We do not require customers to register for an account to place an online order.

Q: Why should I register for an online account?

Registering for an account provides many benefits. Upon registration you are enabled to; check out faster, review your past order history, save frequently used address information and save items to a wish list.

Q: What if my account information changes?

If your account information changes; you can simply sign in and edit your information. This includes the ability to change your sign in email and password. To sign into your account go to the "log in" section.

Q: How do I place an order?

you can place an order either by contacting us or by placing an order online. If you would like to order by phone, we will be happy to assist you. Just email us first at info@theproperlabel.us To place an order online just go to the "Shop" section. It's super easy.

Q: What does it mean if my size is not available online?

If your size is not available within the size drop down selection, then this size is unavailable for online purchase at this time. If you have particular question about one of our items or if you would like to check availability, one of our team member would be happy to assist you. Please email info@theproperlabel.us

 Q: I'm having problems placing an order. What can I do ?

We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement. If you continue to experience problems placing an order, please contact our customer service. One of our customer service agents will be happy to provide assistance. Please email info@theproperlabel.us

Q: How do I determine the shipping charges on my order?

To view our shipping and delivery information. Click Here

Q: How can I make sure my order went through?

Once you successfully place an order, you will view a receipt page. On this page will be your order confirmation number. If you do not see a receipt page after submitting your order, your order has not been placed. A copy of your receipt will also be emailed to the email address that you specified on your order. You will receive this email typically between 1-6 hours after placing your order.

Q: What forms of payment can I use?

We accept Visa, MasterCard, American Express and Discover/Novus.

Q: Is there sales tax applied on my order?

We apply sales tax to all orders shipping to addresses within California, Colorado, Florida, Hawaii, Illinois, Massachusetts, Nevada, New York and Texas.

Q: How will I know that my order has shipped?

As soon as your order ships, we will send an email confirming the shipment. This email will provide you the tracking information for your package. If you have any questions regarding your order, please contact customer service, click here.

Q: How long does delivery take ?

To learn more about our shipping and delivery services, click here.

Q: Will I get a receipt when I order ?

Yes. As soon as your order is placed, you will view a receipt page with your order confirmation number. A copy of your receipt will also be emailed to the email address that you specified on your order. You will receive this email typically between 1-6 hours after placing your order. A paper copy of your receipt will be placed within your package as well.

Q: How do I return something I ordered ?

To return an item, click here.

Q: How will I know when The Proper Label has received my return package?

As soon as we receive your return package, we will send you an email notification. Please note that this email will be sent to the email address you provided on your original order.

Q: How do I subscribe/unsubscribe to The Proper Newsletter ?

To subscribe, simply click the subscribe link on the bottom of our website.

Q: Do you ship to APO/FPO ?

No. At this time we do not offer shipping to APO/FPO.

Q: Do you ship to PO boxes ?

No. Our shipping provider (FedEx) does not allow packages to be delivered to PO boxes.