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Return and Exchange Policy

Please return your purchase within 14 days after receiving your order. Items can be returned only if they are unworn and with original tags attached and packaging intact. Exchanges only apply for the same item in a different size and/or colour. Returns that do not meet our policy will not be accepted.

Customer care

Don’t hesitate to write to us regarding your returns - returns@theproperlabel.us Upon receipt of your package at our offices, you will immediately receive a refund to the same bank account from which the payment was made. (Maximum delay of 10 business days).

How to get item(s) back to us?

  • Download your shipping label If you’re unable to print, show pdf to a post office for assistance.
  • Pack up your return Place your item(s) and the packing slip inside an original packaging. Tape up your package and affix your shipping label to the outside.
  • Ship it back to us Drop off your package at a Post office near you. Once it ships, use the link in your confirmation email to track it’s progress.