As soon as you’ve decided you’d like a refund, let us know by e-mail to: info@theproperlabel.us before returning your purchase back to us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, you will choose to receive your refund either as a store credit or back to the original payment method. If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through THE PROPER LABEL. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker. If your order has been sent to Australia, you will receive a refund of duties and Goods and Services Tax (GST).

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

There are certain situations where do not accept refunds

• Goods with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery
• Final Sale items

Refunds that do not meet our policy will be sent back to you.