Questions & Answers

Start with the Size Guide, then review the fit notes on your chosen product. The guide separates men’s and women’s wardrobes, footwear, knitwear, shirts, outerwear and trousers.

Measure your body with a soft tape, held level without tightening. For footwear, measure both feet from heel to longest toe. The illustrated Size Guide explains each step.

Yes. Send the product name, your usual size and your measurements to Fit & Concierge. Our team can advise on the intended silhouette.

Only available variants can be selected for purchase. Contact Client Support to ask about a particular size; availability and restocks cannot be guaranteed.

Yes. You can check out as a guest. Sign-in is optional; an email address is needed for your receipt and delivery updates.

Choose Add on the product page, then select the available size or option. Pay takes you towards secure checkout after your selection and review of the terms.

Look for the order confirmation screen and email. Check your spam folder. If you have a payment notification but no order confirmation, contact Client Support before placing a second order.

Contact info@theproperlabel.us as soon as possible with the order number. Changes are subject to the order’s processing status and cannot be guaranteed after dispatch. Statutory cancellation rights remain unaffected.

The methods available for your location, device and order are displayed at secure checkout. Card payments and eligible accelerated payment options are handled through Shopify and its payment providers.

Check your billing details and any authentication request from your bank. Contact your payment provider if the issue continues. Never send full card details to Client Support.

Applicable taxes, available delivery services and shipping charges are shown at checkout after your destination is entered. See the Shipping Policy for international duties and import charges.

For in-stock orders, orders placed before 12:00 noon New York time are scheduled to dispatch the same business day; later orders dispatch the next business day. Weekends and holidays are excluded. Any specific preorder or made-to-order timing shown with the piece takes priority.

After dispatch, US express shipping takes an estimated 1–3 business days and standard shipping 3–10 business days. International delivery is estimated at up to 14 business days, with additional time possible for customs. These are estimates, not guarantees. Services available to your address are shown at checkout.

A dispatch confirmation email includes the carrier tracking link. You can also review your order through My Account. Contact Client Support if a tracking link does not update or a parcel appears lost.

International services depend on the destination offered at checkout. Customers are responsible for duties, taxes, import fees and required documentation unless explicitly included at checkout. Customs processing may extend the estimate.

The current shipping service does not support PO boxes, APO or FPO addresses. Please use a complete street address.

Eligible items must be returned within 14 days of delivery, unworn, unwashed, in original condition with their original packaging. Final Sale items and items damaged or incomplete for reasons not due to our error are excluded, subject to applicable consumer rights. Read Returns & Exchanges before sending a parcel.

Contact info@theproperlabel.us with your order number and request before shipping anything. We will provide instructions. For exchanges, tell us which size or piece you would prefer; availability must be checked first.

For a standard eligible return, the customer pays return shipping and the original shipping charge is not refunded. If we provide a label, the applicable cost may be deducted from the refund. Different rights can apply when a product is faulty, incorrect, or where the law requires a refund of costs; contact us before returning it.

We inspect the returned item and email the decision. For an approved refund, you may choose store credit or the original payment method. Your payment provider can take up to 10 working days to display the refund. Tax and duty treatment is explained in Returns & Exchanges.

Contact Client Support promptly with your order number and photographs. Our team will review the issue and the appropriate remedy. This does not limit your statutory rights.

Message our team on WhatsApp or email info@theproperlabel.us. Client Support is available Monday–Friday, 9:00–17:00, New York time, excluding holidays. Messages sent outside those hours are handled when the team returns.

Proper Stadium is the Maison’s itinerant concept store, moving from city to city. Locations, dates and visiting information are announced for each edition. Visit Proper Stadium or contact the team for the next stop.