Yes, all our items are proudly made in Portugal, where we uphold the highest standards of craftsmanship and quality.

We prioritize sustainability and use a variety of eco-friendly materials, including responsibly sourced leather, organic cotton, recycled fabrics, and planet-friendly alternatives like hemp.

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Google Pay and Apple Pay.

We accept payments in multiple currencies, including but not limited to USD, EUR, GBP, and CAD. The available currency options will be displayed during the checkout process.

Your credit card will be charged immediately upon completing your order.

Absolutely. We prioritize the security of your personal information and use industry-standard encryption technologies to ensure secure transactions.

The difference in the amount paid may occur due to currency conversion fees imposed by your bank or payment provider. Please consult with them for further details.

The difference in the amount paid may occur due to currency conversion fees imposed by your bank or payment provider. Please consult with them for further details.

Yes, a detailed invoice will be included with your order. You will also receive a digital copy via email.

Duties and import charges may apply depending on your location and local customs regulations. Please check with your local customs office for more information.

Currently, we only accept online orders through our website. Feel Free to WhatsApp us first.

Once you place your order, you will receive an automated confirmation email. Please check your spam or junk folder if you don't see it in your inbox.

We strive to process and ship orders within 24 hours and deliver between 2-7 business days within the US. Delivery times vary depending on the shipping destination.

In most cases, a signature is required upon delivery to ensure the safe arrival of your order.

Yes, once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your package.

We currently do not offer direct exchanges. However, you can return the item(s) following our return policy and place a new order for the desired item(s).

To initiate a return, please contact our customer care team through the provided contact details below. They will guide you through the return process.

You can reach our customer care team by email at info@theproperlabel.us or by phone at+1 347 330 345. We are available Mon-Fri 10.00 am - 5.00 pm.

We ship internationally. Please note that shipping restrictions may apply based on local regulations.

We work with reputable couriers such as UPS, DHL, FEDEX, and USPS to ensure reliable and timely delivery of your orders.

We may offer free shipping promotions from time to time. Please check our website or subscribe to our newsletter for the latest shipping offers and updates.

We strive to process and ship orders within 1 business day after receiving payment confirmation.

To change your shipping address, please contact our customer care team as soon as possible. They will assist you in updating the address if your order has not been shipped yet.

We apologize for any inconvenience caused. Please contact our customer care team immediately with details and photos of the damaged item(s). We will assist you in resolving the issue as quickly as possible.

To initiate a return, please contact our customer care team within 30 days of receiving your order. They will provide you with the necessary instructions and guide you through the return process.

Once we receive and inspect the returned item(s), we will process your refund within 30 days. Please note that the refund processing time may vary depending on your payment method and financial institution.

Yes, we will refund you the full amount you paid for the returned item(s), excluding any shipping or handling fees paid at the time of purchase.

Delivery fees are non-refundable unless the return is due to a mistake on our part or a defective item. Please refer to our return policy for more details.

You can subscribe to our newsletter by entering your email address in the designated sign-up section on our website.

To unsubscribe from our newsletter, you can click on the "Unsubscribe" link provided at the bottom of any newsletter email you receive from us. Alternatively, you can contact our customer care team and request to be unsubscribed.